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Shipping Policy

Order Processing

Important Notice

Orders are typically processed within 1–3 business days of receipt, excluding weekends. and public holidays. During peak seasons or promotional events, processing times may extend to 4–5 business days. You will receive an email confirmation once your order has shipped. If you require expedited processing, please contact us before placing your order.

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Shipping Methods and Carriers

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We use reputable carriers to deliver your goods safely and efficiently. Available shipping methods include:

Standard Shipping (UK): Royal Mail Tracked 48 or equivalent

Express Shipping (UK): Royal Mail Tracked 24 or courier service

International Shipping: Royal Mail International Tracked & Signed, DHL, or UPS

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Carrier selection may depend on package size, weight, and destination.

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Shipping Costs

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Shipping costs are calculated at checkout based on the total weight, dimensions, and destination of your order. We occasionally offer free Standard Shipping on orders over a specified threshold; any promotions will be clearly displayed on our website. For orders with bulky or oversized items, additional surcharges may apply.

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Estimated Delivery Times

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Delivery times are estimates and begin from the date of dispatch. Actual delivery may vary due to carrier delays or customs processing.

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Shipping Method - Standard Shipping - UK Delivery Time - 3–5 business days - International Delivery Time - 10–15 business days

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Customs, Duties, and Taxes

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For international orders, customers are responsible for any import duties, taxes, or customs clearance fees levied by the destination country. Please contact your local customs office for details before placing an order.

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Order Tracking

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Once your order has shipped, we will send you a shipment notification email containing a tracking number and a link to the carrier’s tracking portal. You can monitor the status of your delivery at any time.

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Shipping Delays and Lost Packages

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Delays can occur due to severe weather, high carrier volume, strikes, or other unforeseen events. If your package is marked delivered but you have not  received it, please:

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  • Check with neighbours and your local carrier office

  • Allow 48 hours for carrier scanning updates

  • Contact us if you still cannot locate your package

We will work with the carrier to investigate and resolve the issue.

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Changes and Cancellations

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If you need to modify or cancel your order, please contact us as soon as possible. Changes or cancellations requested after your order has shipped may incur additional fees or may not be possible. We will advise you on the best course of action when you reach out.

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Contact Us

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If you have any questions, concerns, or special requests regarding shipping, please get in touch:

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We aim to respond to all inquiries within 2 business days.

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